If you ever have any questions about anything relating to the WSDLC, you can always reach out to either the WSDLC Project Managers or the WSDLC team at OverDrive (or both!) via email.
Inboxes for both are monitored regularly during regular business hours, and someone will typically follow up with you within 24 hours (or on Monday if we receive your message after Friday evening).
📨 WSDLC Project Managers: wsdlc-info@wils.org
📨 WSDLC Team at OverDrive: wsdlc@overdrive.com
Want to reach a specific person on the WSDLC team at OverDrive? They’re all checking the wsdlc@overdrive inbox as regularly as their personal inboxes, but you can still find their contact information by logging into your OverDrive Marketplace account and clicking on the “Support” tab.
Common support topics and the best contact are listed below:
Examples:
– Trouble accessing materials in Sora
– Changing the collections your students/grades can access
– Updating your students’ login method (ie Clever, Google, etc)
or
The WSDLC OverDrive Team at wsdlc@overdrive.com
The WiLS WSDLC team at wsdlc-info@wils.orgThe WiLS Financials Team at financials@wils.org
For local usage, either:
Insights tab through OverDrive Marketplace (instructions)
or
The WSDLC OverDrive Team at wsdlc@overdrive.com